Indiana State University Library

Indiana State University Library Blog

Reference Desk Statistics – July & August, 2011

Posted by isulib on September 2, 2011

Summer II semester ended August 11. Classroom faculty were ‘back on campus” August 18. Fall semester started Wed. August 24. Equipment category includes helping users logon, print, use microfilm, scanners, photocopiers, and software applications.

Reference Statistics Report July
07/01–07/31/2011
Question Information
Question Type Count
Major 131
Minor 157
Directional 38
Equipment 67
Government Documents 1
Patron to Stacks 9
Patron Information
Patron Type Count
ISU 294
Rose-Hulman 1
Saint Mary-of-the-Woods 2
Ivy Tech 24
Community 47
Other University 8
Unknown 27
Communication Information
Communication Count
Ref Desk 271
Phone 100
Ref Chat 32
E-Mail 0
Total Questions: 403
Reference Statistics Report
08/01–08/31/2011
Question Information
Question Type Count
Major 247
Minor 267
Directional 198
Equipment 260
Government Documents 0
Patron to Stacks 12
Patron Information
Patron Type Count
ISU 901
Rose-Hulman 0
Saint Mary-of-the-Woods 0
Ivy Tech 1
Community 48
Other University 9
Unknown 25
Communication Information
Communication Count
Ref Desk 823
Phone 123
Ref Chat 34
E-Mail 4
Total Questions: 984
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