REFERENCE STATISTICS THROUGH NOVEMBER 2011

Month	Major	Minor	Directional	Equipment	GovDocs	Library User to stacks	Total	Ref Chat
July	131	157	38	67	1	9	403	32
August	247	267	198	260	0	12	984	34
September	425	506	223	336	2	17	1509	138
October	378	479	165	159	0	14	1195	141
November	473	399	187	103	0	10	1172	127
December							0
TOTAL	1,654	1,808	811	925	3	62	5,263	472
*Note:  Ref Chat figures are already counted in the Total column.
The Ref Chat column is the breakdown for this category.

ADDITIONAL BREAKDOWN

Library User Information
Library User Type	Count
ISU	1,114
Rose-Hulman	2
Saint Mary-of-the-Woods	1
Ivy Tech	2
Community	26
Other University	6
Unknown	21
Communication Information
Communication	Count
Ref Desk	886
Phone	147
Ref Chat	127
E-Mail	12